1. Cancelling a booking
Charges are based on when you tell us, measured against the agreed pick-up time.
| When you cancel | Charge |
|---|---|
| More than 48 hours before pick-up | No charge |
| 24 to 48 hours before pick-up | 25% of the booking |
| Less than 24 hours before pick-up | 50% of the booking |
| After the rental has started, or no-show | No refund |
Tell us by phone or WhatsApp on +92 306 4441944, or by email to sidhutravel44@gmail.com. The time we receive it is the time that counts, so a message is better than a plan to call later.
2. Changing a booking
Changing dates, the vehicle or the pick-up point costs nothing in itself, subject to the vehicle being free. If the change moves the booking to a higher rate, the difference is payable; if it moves to a lower one, the difference is refunded. A change requested inside 24 hours of pick-up is treated as a cancellation and a new booking where we cannot accommodate it.
3. Shortening a rental once it has started
Returning the vehicle early does not refund the unused days. Where a long-stay discount was applied, the rate is recalculated against the period actually used, which may reduce or remove the discount.
4. No-show
If the vehicle is not collected within two hours of the agreed time and we have not heard from you, the booking is treated as cancelled with no refund, and the vehicle is released.
5. If we cancel
If we cannot supply the vehicle, we will offer an equivalent or better one at the same rate. If you would rather not take it, you are refunded in full. We do not charge you for our own failure to supply.
Where a vehicle becomes unusable during the rental through no fault of yours, we replace it where we can, and refund the unused part of the rental where we cannot.
6. Events outside anyone’s control
Where a rental cannot go ahead because of something neither side controls, such as a road closure, civil disturbance, a government restriction or severe weather, no cancellation charge applies and any advance is refunded.
7. How refunds are returned
Refunds go back by the method the payment was made, within seven working days of being agreed. Bank transfers depend on your bank’s own timing once sent. A security deposit is returned separately, after the vehicle has been checked in.
8. Corporate contracts
Contract fleets and staff routes are governed by the notice period in the signed contract rather than by this page. Where the contract is silent, this policy applies.
See also our terms and conditions and payment terms.